FAQ | dibay™

ALL ORDERS WILL GO OUT ON SUNDAY THE 24.9 DUE TO A HOLIDAY 🍏

Frequently Asked Questions

Yes, you may return a product within 30 days of purchase. A full refund will be given after examination of the product and verification that it has not been used. Please take note that the customer is responsible for all return shipping costs.

Once you have your items in your cart, you can then increase the quantity by entering the desired amount in the ‘Quantity’ field.

Clicking on the ‘Proceed to Checkout’ button on the ‘Cart’ screen then takes you to a new screen where you will begin to fill out your details, beginning with the delivery and billing address.

Once you have chosen the delivery method and clicked on the ‘Continue’ button, you will be redirected to the PayPal payment page, where you can finalize your payment and transaction by logging in to your PayPal account, or as a guest using your credit card.

We accept both credit card and PayPal payments via the PayPal website, the most secure way to make an online payment. You can safely enter your credit card details to pay for your order as a guest in the case that you don’t have a Paypal account.

We are sorry to hear your item is faulty!

To return your item(s), you must first fill out a Returns Form, complete it, and return it with your invoice and goods to:

PO Box 616
Zichron Ya’akov 30900
Israel

We recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.

As soon as we receive and examine the returned goods, we will contact you by email regarding your refund or exchange as soon as possible and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if the product is available.

There are a number of reasons why an entire order may be cancelled. Most commonly, it is because the billing address provided by the customer does not match the details on record with the customer’s bank.

Please make sure that the billing address you provide is the address that the card is registered to. Once an order has been cancelled, it cannot be reactivated. Please place a new order, making sure both shipping and billing address details are correct. For more specific details, please refer to the cancellation email that we’ve sent to you.

We are highly recommend that you create an account, as by doing so you can earn and enjoy a fixed discount on all your future orders. Read more about our Loyalty Program here.

Sure, no problem. But having an account will save you time on the checkout process, as you will not have to fill out your shipping and billing details after initial registration. In addition, all future orders after your first registration will have a fixed discount!

Simple! The more you buy, the more discount you receive. You can save up to 10% on all future orders. Cool, huh?

We offer 4 different shipping methods – TNT, EMS, Israel Post and eco post. You can find more information about them here.

All our shipping methods have tracking numbers, and we send status change notifications directly to your inbox after your order has been dispatched.

Yes, we ship worldwide, with few exceptions. You can see if we ship to your country on our Shipping & Delivery page.

It depends on the shipping method you have chosen or which methods we offer are available in your country. You can find more information about these methods on our Shipping & Delivery page.

Please note that although we do our best to get you your product(s) as quickly as possible by processing your orders within one (1) business day, in some countries it takes more time for your order to arrive. Unfortunately we have no control over shipping times after a shipment leaves our facility. In case of an unexpected delay, please let us know, and we will try to resolve the issue as best we can.

This is on your side. The buyer must pay all import charges. Please, before placing an order, find out what the local Law Regulations and Customs Rules are in your country.

For queries related to online orders or information on the website, you can contact us via the website with your inquiry.


Other options:

Email: [email protected]

Mailing Address: PO Box 616, Zichron Yaakov 30900, Israel

Telephone: +972.74.7022.771

Toll-Free: 1.888.366.3088

Fax: +972.77.4362.511

Office Hours: Sunday – Thursday 9AM – 5PM (CET)

  • For large quantity inquiries, please contact us directly for an attractive proposal.

  • For affiliate inquiries please contact our Customer Service Department here.

  • For marketing proposals relating specifically to the website please contact us at [email protected] for details.

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognized, please make sure you are using the exact same email address and password that you used when you first registered with us. If you can’t remember your password, simply select the “Forgotten Password” link on the sign-in page, type in your email address, and follow the steps to setup a new password. Once signed in you can change any of your details simply by signing in to My Account.

If you come across any issues while browsing our website, feel free to contact us here.

We view your customer security as one of our primary concerns. Below you will find an outline of our security policy, and if after reviewing it you still have a question, please contact our Customer Service team. We consider all personal information you provide to us and from which you can be identified as confidential. It is securely stored and processed fairly and lawfully in accordance with this privacy policy.

We take the appropriate technical and organizational measures to protect against the unauthorized and/or unlawful processing of your personal information, which includes encrypting your information to current industry standards.

During your visit to dibay.co™, we may gather certain personal information that is required to set up your account for the purposes of billing and delivery of your goods, as well as for addressing your inquiries. We only keep your information for as long as is necessary to process your order, process any necessary refunds, respond to any complaints/feedback, or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information, which is securely encrypted and transferred directly to our card processing agents, who process it according to our instructions.

We supply your information electronically to our couriers who require your details to deliver your orders.

When you register your details with dibay™, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this option at any time by emailing our Customer Service Department.

Below you will find an explanation of what cookies are, how we use them and how you can turn them off.

1. What are Cookies?

Cookies are small files that are stored on your internet browsing device (e.g computer, phone, or tablet). Cookies do not store your personal details such as your name, date of birth or credit card details.

2. How we use Cookies

We use a combination of our own cookies and third-party cookies to enhance your browsing experience and to enable dibay.co™ to function efficiently. More specifically, we use cookies to: • enable you to set up an account, place orders and make payments; remember and keep track of items you place into your Cart;