FAQ | dibay™


Frequently Asked Questions

Yes, we do accept returns within 30 days for a full refund, after examining the product and approve that it hasn’t been used. In this case you going have to pay for shipping.

Once you have your items in your cart, you can then increase the quantity by entering the desired amount in the Quantity field.

Clicking on the Secure Checkout button on the CART screen then takes you to the delivery address page where you can select the correct delivery and billing address for this order.

Once you have chosen the delivery method and clicked on the Continue button, you will be taken through to the Paypal payment page, which you can also pay there as a guest using your credit card.

We accept PayPal, the most secure way to make an online payment and you can safely enter your credit card details to pay for your order as a guest, in case that you don’t have a Paypal account.

We are sorry to hear your item is faulty!

To return an item(s) firstly fill out Returns Form, complete it and return it with your invoice and goods to:

PO Box 616
Zichron Ya’acov 30900

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

There are a number of reasons why we cancel an entire order. The most common reason is because the billing address details provided by the customer do not match the details that the customer’s bank has on record for them.

Please make sure that that the billing address you provide is the address that the card is registered to. Once an order has been cancelled it cannot be reactivated. Please place a new order making sure all address details are correct. For more specific details please refer to the cancellation email that we’ve sent to you.

We are highly recommend you to create an account, as you can earn & enjoy a fixed discount on all your future orders. Read more about our Loyalty Program here.

Sure, no problem. But account will save you time on checkout process, as you will not have to fill out Shipping and Billing details anymore.

Simple! As more you buy, as more discount you have, you can save up to 10% to all future orders. Cool, huh?

We offer 3 different shipping methods – UPS, EMS, and Israel Post. You can find more information about it here.

All our shipping methods have tracking numbers, and we send status change notifications to your email after your order has been dispatched.

Yes, we ship almost worldwide.

It depends on the shipping you have chosen or deserved. You can find more information about our shipping methods HERE.

Please, be noted, that in some countries it takes more time for your order to arrive. Unfortunately we have no control over it. In case of unexpected delay, please let us know, and we will try to solve it.

This is on your side. Buyer pays all import charges. Please, before placing an order find out your local Law Regulations and Customs Rules.

For queries relating to online orders or information on the website you can contact us here with your inquiry.


Other options:

Email: info@dibay.co

Address: PO Box 616, Zichron Yaakov 30900, Israel

Tel: (972) 74 7022 771

Toll Free: 1-888.366.3088

Fax: (972) 77 4362 511

Office Hours: Sunday – Thursday 9AM – 5PM (CET)

  • For large quantity inquiry, please contact us directly for attractive proposal.

  • For affiliate inquiries please contact our Customer Services

  • For marketing proposals relating specifically to the website please contact info@dibay.co for details.


When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the exact same email address and password that you used when you first registered with us. If you can’t remember your password, simply select the “Forgotten Password” link on the sign-in page and input your email address and follow the steps to set up a new password. Once signed in you can change any of your details just by signing in to My Account.

We view your customer security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.

We supply your information electronically to our couriers who need your details to deliver your orders

When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing our customer services

Cookie Policy

This policy explains what cookies are, how we use them and how you can switch them off.

1. How we use Cookies

We use a combination of our own cookies and third party cookies to enhance your browsing experience and to enable our site to function efficiently. In particular, we use cookies to:

  • enable you to set up an account, place orders and make payments;

  • remember items you place into your shopping basket;

  • remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;

  • enhance your shopping experience.

2. What are Cookies?

Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone). Cookies don’t store your personal details such as your credit card details, your name or your date of birth.

3. What types of Cookies do we use?

Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.

Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to use a shopping basket or make payment.

Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your username and language preferences next time you visit.

Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.

Third party cookies may be used on our website by approved organisations to provide services on our website.

4. What happens if I turn off Cookies?

If you disable or delete cookies you may not be able to shop or access important parts of our site. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.